Common Questions
Self-Service FAQ
What are your hours?
Battlefield: 5 am-9 pm. Last load in by 9:00 pm.
Indian River: 7 am-9 pm. Last load in by 9:00 pm.
What is “last load in”?
We appreciate if all washers are started by 9:00 pm. If they are started by this time, it gives you plenty of time to wash, dry, and be out by 10:30 pm.
Is there someone to help me if I have a question or a problem?
All of our locations have an attendant, 9am-9pm, to help with any need.
How long does it take?
Our front-loading washers and gas-powered dryers are fast. Most wash cycles take around 30 minutes, and dryer times are typically around 36 minutes. How would you like to get a week’s worth of laundry (or even a month’s worth) done in about an hour?
How much do your washers and dryers cost?
We have several sizes of machines available with several different settings. The more laundry you’re able to combine into a single larger size machine, the less it costs per pound of laundry.
What are your “busy hours”?
Laundry Place’s busiest days of the week are Sunday and Saturday, with the most business occurring between 11:00 a.m. and 4:00 p.m. What is the “best” time to come in? Tuesday through Thursday mornings between 7:00 a.m. and 11:00 a.m. are the least crowded.
I don’t have time to wash my clothes – can you do it for me?
Absolutely! Whether you’re short on time or would just rather have someone else take care of the laundry, we are your one-stop solution. We specialize in laundry home delivery services and often wash larger items such as comforters, sleeping bags, rugs, and more. Click here to learn more!
Which washer size should I use to wash my comforter?
It depends on the actual size of your comforter. Selecting the right washer is as simple as trying it on for size. If you put the comforter into the washer and you find yourself using your shoulder to get the door shut, you probably ought to use a larger washer. On the other hand, our front load washers work better when they are more than half full. In fact, you can fill the washer nearly completely full, just don’t stuff it tight.
Wash & Fold FAQ
What are your wash and fold hours?
9 AM – 9 PM, seven days a week.
What type of detergent and softener do you use?
We use only premium laundry, products. Our detergent options are: Tide, gain, and All Free & Clear. For fabric softener we use dryer sheets. Softener options include: Gain, Bounce, Downy, and All Free & Clear at no extra charge. Just let us know what you’d prefer when dropping off your laundry! If you would like to provide your preferred detergent or softener for us to use for your order, that is fine too. We will save your preferences on our computer, so we’ll use exactly what you’d like every time you drop off.
What do you do about delicates?
We have delicate bags and bra bags to ensure garments are kept safe. For items that are oversized we place them in a separate machine and wash them on delicate.
Do you honor other special requests?
We try to accommodate the customers preferences when it comes to our laundry service. We will: hang dry, hang vs. fold, or use customer provided detergent and softener.
Do you pretreat?
We do not look for stains as we sort. However, if a customer brings it to our attention we will pretreat before laundring.
Do you iron?
We do iron items sent in as dry cleaning. Items sent in a drycleaning bag will be cleaned and pressed.
Is there a minimum order?
There is no minimum amount that you can bring in. However, there is a $25 minimum fee.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another. We sort your laundry into darks, lights, and whites, and launder each load separately.
Do you offer dry cleaning?
Where are your locations?
We have two locations: Indian River Road and Battlefield Boulevard.
Pickup & Delivery FAQ
When do you offer pick up and delivery?
8am-4pm, Monday through Friday.
What is the turnaround time for pick up and delivery?
Next day. Laundry picked up Monday through Friday will be delivered back the next business day.
Is there a minimum order?
There is no minimum amount that you can send in. However, there is a $45 minimum fee.
How much does pick up and delivery cost?
$2.39 a pound for as needed customers. $2.29 for customers that are on a reoccurring schedule.
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your Laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order, so our driver knows where to find it.
How do I schedule an order?
It is simple! Just click on the “Schedule a Pick Up” button in the upper right hand corner and create an account. It only takes a few minutes to input your information, and you can place an order for weekly, bi-weekly, or as needed services. You can also call into the store, at 757-961-0105, and schedule with one of our friendly attendants.
Can I make a special request on how I want my laundry done?
Absolutely! When you place your order online there is a section called preferences where you can specify things you want done every time that we do your laundry. There’s also a section called special laundry instructions where you can ask for something for this order. For instance, if you want us to spot treat a stain on one of your items.
Is there a contract or long-term commitment?
No. You never have to sign a contract, and you can stop service at any time. We know that you will stick with us based on our excellent service.
When I schedule an order, how will I be billed?
Like other online services, we ask for your credit card when you place your order. Your card will not be billed until your laundry is completed, weighed, and ready to be delivered.
What do I put my laundry in?
Place your laundry in a kitchen or lawn and leaf bag. At the completion of your first order, we will provide you with an orange laundry bag, for future use. If you have dry cleaning, we will provide you with a black dry cleaning bag.
Can I put my Pick Up on hold while I’m on vacation?
Yes, you can suspend your pick up until you return from vacation.
Dry Cleaning FAQ
When do you offer dry cleaning pickup and delivery?
8am-4pm, Monday through Friday.
What is the turnaround time for dry cleaning?
Pickup and delivery dry cleaning will be delivered back the next business day. Dry cleaning dropped off in-store at one of our locations, before 12 noon, will be ready to pick up the next business day.
Is there a minimum dry cleaning order?
Yes, and no! There is a $45 minimum for pick up and delivery. You can combine your regular laundry and dry cleaning to meet the minimum. There is no minimum order for in-store drop off dry cleaning.
When can I drop off dry cleaning?
9am-9pm, seven days a week.